Replacement of damaged HP Instant Iink cartridge (bottom of the copper bits burnt)

[KF22]

Hello,

I am posting because I noticed an ink cartridge error on my printer for the black cartridge. I checked which steps should I take via the virtual agent and removed the black ink cartridge but I noticed that there was damage on the bottom of the copper bits, like it had burnt (see attached picture hereunder). 

 It's not been taken out previously and I have had no problems. I am unable to get a replacement via HP Instant Ink, as it stipulates that I need to solve the cartridge error problem before any replacement ink can be sent. However,  I cannot fix the error as the cartridge is damaged, so I need a new one. Please, could you help me on the way to solve this issue?

Thanks in advance and best regards.

[TEJ1602 · Accepted solution]

@KF22, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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