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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Replacement printer - do i still get the 12 free instant ink?

HP Recommended
HP Officejet 8610
macOS 10.15 Catalina

Hi - I have an old 8610 on the 'frequent printing' option although I upgraded last week to 'heavy' as I was running out ... sadly at the same time my printhead gave up the ghost ... this was last night and I am now in my new billing period by a few hours!
So - I want to buy the Envy 6220 with 12 months instant ink ... can I add this to my account as a replacement printer and still get the benefit of the 12 months free at the 'heavy printing' level that I am signed up for? Or do I need to register it as a new printer on a new account to get advantage of the 12 month offer?
Any help would be appreciated as the HP support site is rubbish at giving you answers and the virtual agent says the support centre in the UK is closed.

HP Support Agent
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HP Recommended

@revbryan, Welcome to the HP Support Community!


The offer if available will be mentioned on the printer box. If not mentioned, you will not get the free months. This is a promotional offer. 

Refer to this document to know how to replace the printer in your Instant Ink account.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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