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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Casanunder
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Replacing a faulty tri-colour cartidge

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Envy 4527
Microsoft Windows 10 (64-bit)

Hi - I've been enrolled in the Instant Ink scheme for a while, and I've received replacements automatically till now. My tri-colour cartridge 63/302 is faulty and according to the instant ink page, a replacement wont be ordered until I resolve the issue. The message asks me to remove the cartridge, the virtual assistance asks me to clean the contacts (which I have tried) but the error keeps returning even after a power cycle. Is there a way to order a replacement or do I need to source my own?

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TEJ1602
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@Casanunder, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

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TEJ1602
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TEJ1602
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@Casanunder, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Gouldy74
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HI i have exactly the same problem with my HP Envy 5032 how do i get a new cartridge quickly

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TEJ1602
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HP Support Agent
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@Gouldy74, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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EnglishJohn
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Hi, I have an Instant Ink account attached to my Envy 4527, S/N [edited] Product No. J6U61B  and have exactly the same problem.  Up until today removing and reinstalling the tri-colour cartridge allowed the print process to continue (thankfully I still had the 302 setup colour cartridge which seems to still have just enough ink to register as 'working').  Cleaning the contacts and power cycling as described online has no effect.  Hoping a FOC replacement cartridge can be sent to fix my problem.  Thanks

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TEJ1602
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@EnglishJohn, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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