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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AzLadyJayne
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Returning Unopened Ink Cartridges

HP Recommended
Deskjet 3520 All in one Printer
Microsoft Windows 8.1 (64-bit)

Our HP Deskjet 3520 All in One printer has a problem with the black ink not printing. I have done everything I can think to do, Have used HP's Printer and Scan Doctor and nothing is working to get the black ink to print. I am not opposed to buying a new All in One, however, I JUST ordered and received brand new 564 ink cartridges that are not opened, haven't been used and no one seems to be able to tell me how to return brand new cartridges to HP and get a credit for them on whatever cartridges I need for a new printer. Please help. This should be an easy thing to find. Even a phone number for HP would be helpful. 
Thanks.

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Echo_Lake
HP Support Agent
HP Support Agent
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HP Recommended

@AzLadyJayne

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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