Returning ink cartridges

[TJ5256]

I have cancelled my Instant Ink account.  Do I just drop the cartridges into the envelope and mail?  Or do I need to include paperwork?

[Raj_05]

Hi @TJ5256,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you need to return HP ink cartridges, you can follow the steps below.

• Verify the eligibility for return: Check the HP website or contact customer support to ensure that your ink cartridge is eligible for return.
• Prepare the package: Place the ink cartridge in its original packaging, along with any other materials that were included. Make sure that the package is securely sealed.
• Fill out the return form: Fill out the return form provided by HP. This will include your contact information, the reason for return, and the original order number.
• Attach the return label: Attach the return label provided by HP to the package. If there is no return label, you can print one from the HP website.
• Send the package: Send the package using a shipping method that provides tracking and insurance. You may be responsible for the cost of shipping.
• Confirm receipt: After HP receives your package, they will send you a confirmation email or message. Keep this for your records.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support