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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I have cancelled my Instant Ink account.  Do I just drop the cartridges into the envelope and mail?  Or do I need to include paperwork?

1 REPLY 1
HP Recommended

Hi @TJ5256,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If you need to return HP ink cartridges, you can follow the steps below.

 

  • Verify the eligibility for return: Check the HP website or contact customer support to ensure that your ink cartridge is eligible for return.
  • Prepare the package: Place the ink cartridge in its original packaging, along with any other materials that were included. Make sure that the package is securely sealed.
  • Fill out the return form: Fill out the return form provided by HP. This will include your contact information, the reason for return, and the original order number.
  • Attach the return label: Attach the return label provided by HP to the package. If there is no return label, you can print one from the HP website.
  • Send the package: Send the package using a shipping method that provides tracking and insurance. You may be responsible for the cost of shipping.
  • Confirm receipt: After HP receives your package, they will send you a confirmation email or message. Keep this for your records.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
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