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‎09-13-2024 04:35 PM

HP Recommended
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I have 500 pages a month with 1500 rollover pages as part of my monthly plan. For some reason, they haven't been rolling over. I went over my 514 including rolling over and have been charged for additional pages, but I didn’t find the rolling over pages 1500pages so should have had plenty rollover pages to use. Why have they not rolled over and how do I get HP to fix it. The virtual assistant is useless. I tried to contact a person and it said that service wasn't working at the moment.  If they're not working and I'm being charged extra it's a total rip off. I've been paying for pages I knew I would need later, but now they not there as rollover pages and I'm paying for the same pages a second time as additional pages when I shouldn't be. Who do I contact to fix this, or how do I fix it myself? I'm considering just cancelling my subscription or downgrading my plan and buying an extra cartridge as and when needed if they don't get this sorted. What a scam. I shouldn't pay twice to print something. Where are my rollover pages the plan promises?

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2 REPLIES 2

‎09-16-2024 08:49 AM

HP Recommended

Hi @Cath41 

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the instant ink account which needs attention.

 

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Raj 

HP Support

Raj2111
I am an HP Employee

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‎09-16-2024 08:53 AM

HP Recommended

Hi @Cath41

 

I request you talk to HP Phone Support and they will help you to sort it out as it requires replacement or repair based on the warranty available.

 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

Take care and have a good day.

 

-Regards,

Raj

Raj2111
I am an HP Employee

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