Rollover pages disappeared after downgrading instant ink plan

[Maz2017]

I have been an I stand ink customer for a long time. I upgraded my package to increase the number of pages I can print in a month and didn’t use them all, these rolled over. I downgraded the package and was told it would be another month before this was take place so I paid 2 months at the upgraded package price. The rollover pages from the higher package have not remained. I am back to the downgraded rollover pages. 

I paid for 2 months to have those pages and didn’t use them. Surely these should remain as rollover pages within the rollover timescale?

please advise. 

[sandytechy20]

@Maz2017 

Welcome to the HP support community.

I understand that rollover pages disappeared, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers