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05-14-2022 06:22 AM
HI. I had over 1000 roll over pages last Saturday, I've only printed 120 pages from my allocated allowance this week and the rollover pages have disappeared. There is not even a bar showing where the rollover pages should be. Any help or advice much appreciated. Thanks
05-17-2022 04:23 AM
Welcome to the HP Support Community! I'd like to help!
I see you are experiencing rollover pages issues with the HP OfficeJet Pro 6960 All-In-One Printer.
Your HP Instant Ink Account page displays all your account information in one place.
*Home: The “Status" section shows if your printer is online or offline and gives details on pages printed, rollover pages and additional pages for the current billing period. “My Ink” will show you if the cartridges are delivered or Installed.
*My Account: My Account will give you the details of your plan, Billing information, Shipping information and Account Settings. If you wish to make any changes you can do it in this session.
*Notification: If you have any issues with your printer or account, check the Notification. This will help you understand the issue.
*Print History: Click Printing History and this shows you the number of pages you print each day. You will also be able to see if you have used Plan pages, rollover pages and additional pages. Billing Cycle will give you printing history for the past months. Use the drop-down to navigate.
This is the section where you can download your monthly Invoices.
*Account History: Click Account History to see all the Billing and Shipping Activity attached to your account.
*Help Center: Click Help Center to get FAQ's, videos, Help with Troubleshooting, order recycling envelopes, cancel enrollment or contact HP for help.
You can also contact our HP Support Engineers and should be able to sort this out. Please reach out to the HP Technical Support team in your region regarding the best options.
Click on this link - https://support.hp.com/us-en/contact-hp
Hope this helps! Keep me posted.
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Have a great day!
05-17-2022 04:30 AM
Sorry I know all that, I have been using hp instant for over two years now so I know where to find the rollover pages. Mine have simply disappeared, there is not even a bar to show where they were ten days ago. I've lost over 1000 pages. Any more help would be much appreciated. Thanks