Rollover pages from previous plan have disappeared

[Wolfchaz]

Having just changed my plan, where I had 300 rollover pages - to a lower volume plan - my previous rollover pages have disappeared?

[Max3Aj · Accepted solution]

@Wolfchaz, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Rollover Pages:

• Unused pages from your monthly plan automatically roll over to the next month.
• There's a maximum rollover limit based on your specific plan.
• If you downgrade your plan, a new rollover maximum applies, and any rollover balance exceeding that limit will be lost.

Additional Page Charges:

• Printing beyond your monthly plan and any rollover balance will result in charges for additional pages.
• These additional pages are billed in blocks, with the block size determined by your plan.
• Any unused pages within these additional page blocks will also roll over for future use.

Consider Upgrading:

• If you regularly pay for additional page blocks, upgrading to a plan with a higher monthly allowance may be more economical.

You may refer to this document - Instant Ink account management | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support