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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎10-09-2024 10:31 AM

HP Recommended
Product: HP Instant Ink
Operating System: Microsoft Windows 10 (64-bit)

I 've seen some posts regarding this and I don't see any answers.  I am starting to think this whole 'rollover pages' thing is a scam and I'm getting really tired of this run around when trying to find the answer.  I have tried to ask the AI assistant and was told they can't help be and that no support agents are available.  I was in the middle of possibly receiving assistance from a 'live agent' when they disconnected the conversation, after I told them I wanted to know why I have NEVER had 1 page roll over. Just looking back at the last 3 months I have used 211/300 (August), 160/300 (July), and 105/300 (June).  So why is it today, when I am actually about to go over my 300 page allotment, I have ZERO rolled over pages?  Why is every post I've read say - I'll message you privately so that no one else can see a solution?  I only looked this time at my pages because I am about to be charged for using paper that I PAID FOR and saw that I have NOTHNG rolled over.  I am considering cancelling this and tossing this POS printer and buying from a company that doesn't try and pull one over on people and then conveniently 'disconnects' when trying to find a solution.  No customer service number to call (that I can find), no contact email, nothing.  

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2024 02:45 PM

HP Recommended

Hi @sandra210,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

Rachel571

HP Support

.
Sneha_01- HP support

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-09-2024 02:45 PM

HP Recommended

Hi @sandra210,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

Rachel571

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No

‎11-20-2024 03:24 PM

HP Recommended

Before........It was a phone number to complain!

How can I get the phone number?

Was this reply helpful? Yes No
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