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‎08-27-2023 08:29 AM - last edited on ‎08-27-2023 10:58 AM by Retired

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

My account doesn't show any rollover pages (and I have the 900 page rollover) and I have only printed a few pages a month (max 50). Please DO NOT tell me to check my account (which I already have) or give me a pre-written answer that doesn't resolve the issue. It says 0 of 0 rollover pages. I pay apx $11.79 a month. Please only give me the reason these wouldn't show up on my account. 

1 person had the same question
1 REPLY 1

‎08-29-2023 07:01 PM

HP Recommended

Hi @spiritsoul,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I understand that you're experiencing an issue with your HP Officejet Pro 8610 E-All-In-One Printer's rollover pages not showing up in your account, despite having the 900 page rollover option. It's frustrating when such issues occur. Since you've already checked your account and are looking for a solution beyond the basic troubleshooting steps, here are some steps you can take to resolve this issue.

 

  • Check Billing Statements: Review your billing statements from HP for any discrepancies. Ensure that you are being billed correctly for the 900 page rollover option you've subscribed to. If there's a billing issue, correcting it may resolve the problem.
  • Reset the Printer: Sometimes, resetting the printer to its default settings can resolve software-related issues. Refer to your printer's manual or HP's website for instructions on how to perform a factory reset.
  • Firmware Update: Ensure that your printer's firmware is up to date. Sometimes, outdated firmware can cause issues. Check the HP website for the latest firmware updates and follow the instructions to update your printer.
  • Check for Account Sync Issues: Although you mentioned that you've checked your account, it's worth double-checking for any synchronization issues. Sometimes, simply logging out and back into your HP account can refresh the data.
  • Review Terms and Conditions: Ensure that you meet all the terms and conditions required for the 900 page rollover. There may be specific usage criteria that need to be met for the rollover to be activated.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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