Running low on black Instant Ink

[candiceda]

Hi there,

I have an instant ink subscription and I am running low on black instant ink. The printer struggles to print black or any dark colour. But I can see in my instant ink account that new ink has not been shipped or anything. How can I get a new instant ink cartridge?

I know it is supposed to be automatic, but even if the supply shows that there is still less than a quarter amount of black ink, the reality is the black ink is struggling to print and needs to be replaced. Please let me know how I can organise a new black instant ink cartridge?

Thanks

[Kumar0307]

@candiceda, Welcome to the HP Support Community! I’m here to help.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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