SCAM: printer hasn't worked since Jan 7th, paused billing, cancelled billing, still getting billed

[tedsalt]

Instant Ink is a SCAM. My printer hasn't worked since at least Jan 7th. I paused billing. Still getting billed. I cancelled billing. Still getting billed. What does it take to get HP to pause or cancel Instant Ink billing for a dead printer? I should be getting a refund!

Action Needed: Printer Connection Lost

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HP Instant Ink <donotreply@instantink.hpsmart.com>	Jan 7, 2024, 4:43 AM
to me

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Keep your printer connected and let us worry about the ink We appreciate you choosing Instant Ink for your printing needs and want your subscription to work seamlessly for you. ‌ That’s why we want to alert you that your HP ENVY Inspire 7955e All-in-One Printer has not communicated with HP recently.

[Dragon-Fur]

@tedsalt 

Welcome to the HP English Community --

True -- A printer subscribed to Instant Ink must remain connected to the Internet using Web Services.

True, too -

If you cancel the contract using the procedure provided for the task,

If you remove all the Instant Ink cartridges from the printer, then purchase and install a new set of HP ink cartridges,

then

The printer should work and you should not be still subscribed.

Start here - Reference

 HP Instant Ink Support - Website

Next,

Go here - Reference

 >>>  How Instant Ink works

Next - Review

  HP Instant Ink - Cancel Your HP Instant Ink Service

Next,

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[tedsalt]

So my printer has been broken and unusable since at least January 7th. I had paused billing but somehow it started billing again. Just recently I tried to cancel billing but it looks like HP is going to bill me AGAIN.

This is why I think Instant Ink is a SCAM. It's impossible to opt out, even with a broken and unusable printer.

I used to think HP products and services were quality. Not sure anymore.

Prove me wrong. Reimburse me back to January and we're good.

Thanks,

Ed

[tedsalt]

Please note the printer ink cartridge and mechanism is all the way over on the left and will not return (broken).

[Dragon-Fur · Accepted solution]

@tedsalt 

OK -  Understood.

You need an agent for this.

Contact Instant Ink Support or wait for an HP agent to find your comments and responds here.

Only HP Agents can accept and make use of your private information.

Were it mine to do,

I'd try contacting support directly during the hours they are open for business.

If necessary, Wait "here" for one of our HP Community agents.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[tedsalt]

issue was resolved by calling and talking to instant ink billing folks, who cancelled my subscription and refunded (1) month of payment, then transferred me to hp hardware support. hp hardware support walked me through fixing the stuck printer carriage but in the end it was deemed a non-fixable hardware error. they offered me the hp all-in plan with a free officejet pro 9015e and 2 year subscription for $14.99/mo which I accepted

[Dragon-Fur]

@tedsalt 

Excellent.

Good outcome.

Thanks for posting back.

There are situations where the package deal makes more sense than going it alone and hoping for the best.

Smiling.

For those reading

Yes - there are plans that include the printer, ink, and service you can contact when you need help.

As with any service contract - ready everything, then decide whether to move forward.

HP All-In Plan

From the Website:

The HP All-In Plan is an all-inclusive printing subscription that delivers the ultimate in convenience—and provides the dedicated support you need to keep your printer running like new. When you sign up, you get a new printer, automatic ink delivery before you run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve over the phone, we’ll send you a replacement, next business day, at no additional cost. All this for one low monthly payment. The best part? It’s risk-free—try for 30 days with no upfront costs and no commitments.

If this is your plan, scroll down to the FAQ section and open What happens if I have trouble printing?

---------------------------------------------------

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[SCOPYTEK1010]

I took have been locked out of my own brand new HP printer for 7 to 8 months!! Then I realized the chip in the ink that came with prntr is programmed with the "ink" program , went and bought some new carts installed , un "Notifications" HP Ink and been happily printing for months.  Feel unhappy Abt the countless "instruction set up" papers that continuelly printed out and hours I spent trying to make it work ...when all along HP knows the cartridge is rigged to work with the program only   ...thank you HP