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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
09-02-2020 12:18 PM
Product: HP Photosmart 5514
Operating System: Microsoft Windows 10 (64-bit)
Purchased HP printer years ago. Warranty expired 2018. It’s brand new. Set up went fine two weeks agountil I realized I didn’t have the 4 ink cartridges, so I got online, researched if cartridges are still available, ordered and installed. Error message: Use SETUP Cartridges that came with your printer. Have I ruined a brand new/old printer? Can I remove the cartridges I installed and replace with SETUP Cartridges? Are the SETUP Cartridges still available? Obviously I’m not very tech savvy, but I’m trying! Can anyone out there help?
1 REPLY 1
09-05-2020 02:36 AM
@Darcelle, Welcome to the HP Support Community!
- The ink cartridges that go with the printers are setup ink cartridges that are designed to initialize the printer.
- These ink cartridges are not available at local stores.
We can try to perform a reset on the printer to bypass the use of setup ink cartridges so that you may use the regular HP ink cartridges.
I have sent you a private message with the reset instructions. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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