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‎09-02-2020 12:18 PM

HP Recommended
Product: HP Photosmart 5514
Operating System: Microsoft Windows 10 (64-bit)

Purchased HP printer years ago. Warranty expired 2018. It’s brand new. Set up went fine two weeks agountil I realized I didn’t have the 4 ink cartridges, so I got online, researched if cartridges are still available, ordered and installed. Error message: Use SETUP Cartridges that came with your printer. Have I ruined a brand new/old printer? Can I remove the cartridges I installed and replace with SETUP Cartridges? Are the SETUP Cartridges still available? Obviously I’m not very tech savvy, but I’m trying!  Can anyone out there help?

1 REPLY 1

‎09-05-2020 02:36 AM

HP Recommended

@Darcelle, Welcome to the HP Support Community!

 

  • The ink cartridges that go with the printers are setup ink cartridges that are designed to initialize the printer.
  • These ink cartridges are not available at local stores.

We can try to perform a reset on the printer to bypass the use of setup ink cartridges so that you may use the regular HP ink cartridges.

I have sent you a private message with the reset instructions. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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