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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Darcelle
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SETUP Cartridges for older, but never used printer. I think I really messed up.

HP Recommended
HP Photosmart 5514
Microsoft Windows 10 (64-bit)

Purchased HP printer years ago. Warranty expired 2018. It’s brand new. Set up went fine two weeks agountil I realized I didn’t have the 4 ink cartridges, so I got online, researched if cartridges are still available, ordered and installed. Error message: Use SETUP Cartridges that came with your printer. Have I ruined a brand new/old printer? Can I remove the cartridges I installed and replace with SETUP Cartridges? Are the SETUP Cartridges still available? Obviously I’m not very tech savvy, but I’m trying!  Can anyone out there help?

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Kumar0307
HP Support Agent
HP Support Agent
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@Darcelle, Welcome to the HP Support Community!

 

  • The ink cartridges that go with the printers are setup ink cartridges that are designed to initialize the printer.
  • These ink cartridges are not available at local stores.

We can try to perform a reset on the printer to bypass the use of setup ink cartridges so that you may use the regular HP ink cartridges.

I have sent you a private message with the reset instructions. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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