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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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SETUP Cartridges for older, but never used printer. I think I really messed up.

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HP Photosmart 5514
Microsoft Windows 10 (64-bit)

Purchased HP printer years ago. Warranty expired 2018. It’s brand new. Set up went fine two weeks agountil I realized I didn’t have the 4 ink cartridges, so I got online, researched if cartridges are still available, ordered and installed. Error message: Use SETUP Cartridges that came with your printer. Have I ruined a brand new/old printer? Can I remove the cartridges I installed and replace with SETUP Cartridges? Are the SETUP Cartridges still available? Obviously I’m not very tech savvy, but I’m trying!  Can anyone out there help?

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HP Support Agent
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@Darcelle, Welcome to the HP Support Community!


  • The ink cartridges that go with the printers are setup ink cartridges that are designed to initialize the printer.
  • These ink cartridges are not available at local stores.

We can try to perform a reset on the printer to bypass the use of setup ink cartridges so that you may use the regular HP ink cartridges.

I have sent you a private message with the reset instructions. Check next to your profile name, you should see a little blue envelope, please click on it. 


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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