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HelpImHopeless
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Says its connected to wifi but web service page keeps getting printed

Hello, I'm having some problems setting up an instant ink subscription since my printer says on the app that it's connected to the wifi, but when i print out the page that is supposed to contain the code it just 

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Says its connected to wifi but web service page keeps getting printed

Hi @HelpImHopeless

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

1) May I have the exact model name of the printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

2) Can you send us a picture of the printed page? 

 

While you respond to that, try these steps -  HP Printers - Having Trouble Claiming Your Printer?

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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