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‎01-14-2021 04:50 PM

HP Recommended
Product: Hp envy photo 7155
Operating System: Android 9.0 Pie

Hello, since the last update from HPsmart app, i can't use the scan from my android phone 😐 i have no acces to wifi connection wich did'nt seem to bother before the update. I really need to send my paperwork. Is there something i can do?!? 

 

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1 person had the same question
1 REPLY 1

‎01-19-2021 06:24 AM

HP Recommended

@Liilyy, Welcome to the HP Support Community!

 

I understand you are not able to scan from your phone. Are you able to print?

 

Connect the printer and the phone via wifi-direct.

Refer to this document to know how.

 

Use the HP Smart app to scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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