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Scanning quality issue hp 3735

HP Recommended
Hp laserjet 3735
Microsoft Windows 7 (64-bit)

20200601_080444.jpg

Suddenly, the colours of every paper put in the scanning part (to copy or to scan) are very bad. Seems faded (attached). Do you think it is a hardware issue or how can I fix it?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Stef_11

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using a HP Deskjet 3735 printer?

 

Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Try making a copy on the glass and check the quality.

 

For more info on improving scan quality, kindly refer to this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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