Scanning

[MargaretI]

Hi, my machine was printing fine, but I was having problems launching HP Smart to scan, I just kept getting the continuous spinning circle.  I went onto HP Doctor for help and it suggested I reset to factory settings.  I have done that and it has made my problem infinitely worse.  It has kicked me off the Instant Ink programme and now as a consequence it won't print either.  It is out of warranty so nothing I can do on the HP website will work.  Could someone please help, I am tearing my hair out and all I can contact is the virtual assistant which is absolutely useless. 

[Dragon-Fur]

@MargaretI 

Welcome to the HP User Community.

I have heard that returning the printer to factory settings does indeed wipe the printer settings and requires that you go in and set up the printer from "start".  I believe "starting over" includes signing into your Instant Ink account and (re)adding your printer back into the account.  ?

What to do?

I will ask that your question be moved to the Instant Ink board.

If you can do so, please contact Instant Ink Support.

You can choose to wait here in the Community for an agent to find your question and respond.

Waiting is not faster - we are not Instant Ink Support - Waiting generally works.

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Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

Not sure?  One place to check...

HP Instant Ink - Manage your account

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How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

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