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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP ENVY Photo 7864 All-in-One Printer

My friend recently gave me his printer and I need help setting it up. I have reset it to the factory defaults and connected wirelessly to my internet. I have tried to enroll it to the Instant Ink program and i go through the whole process. I click the enroll button after entering my payment information...It loads, then brings me back to the HPapp on my phone and nothing has changed and I am still getting the error message that the printer cannot be used untill it is enrolled in Instant Ink. What do I do? I have tried resetting it so many times I feel I am just going around in circles

 

Thank you so much for any help

1 REPLY 1
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@Wilderx360 

 

Welcome to the HP support community.

 

I understand that you are unable to enroll in instant ink, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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