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11-12-2019 12:13 AM
Hi @Shelleyp
Welcome to the HP Support Community. I'd be happy to assist you with the claim code.
We need to enable the Web-Services to generate a claim code -
1) From the printer control panel, press the Wireless button and the Information button together to print the network configuration page.
2) Find out the IP address or hostname of the printer from the network configuration page.
3) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer.
For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12.
4) Click the Web Services tab.
5) In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
6) If prompted, choose to allow the printer to check for and install printer updates
7) When the printer is connected to the server, the printer will generate a eprint.com email address. The first part of the eprint.com email is the claim code.
To know more, please refer to step#1 "Printers without a touchscreen or text-based display" from this document.
Hope this helps! Keep me posted.
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Have a great day!
Asmita
I am an HP Employee