Setting up pre-owned printer with instank ink

[folusomaine]

I have (factory) reset the printer multiple times to allow me to register the printer code for instant ink but the code is not being accepted saying the HP+ is a new printer and needs to be set up.

The main challenge is the ink is not usable as the printer is a pre-owned printer and the ink is registered to the previous owner hence I'm unable to complete the setup successfully after reset - I just skip the installation ink part.
Hence, I can't add the printer to my new HP cloud account and the printer code doesn't work to allow me to claim the printer.
I am trying to avoid buying a new ink as the instank ink is more economical.

Any help would be greatly appreciated. Thanks

[Anand_Andy · Accepted solution]

Hi @folusomaine,

Welcome to the HP Support Community

I understand you are facing an issue setting up your  HP DeskJet 2710 All-In-One Printer with your Instant Ink. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better we have to make sure the previous owner removes the printer from his HP Connected Account if possible please try contacting him and ask him to remove it from his account. 

If you are not able to do that, then I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!