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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-16-2025 01:43 PM

HP Recommended

I have two printers enrolled in instant ink. For some unknown reason, I am receiving the ink under the same shipping name for both printers, That makes it extremely difficult to determine where the ink should be placed. I have tried to correct it online, but when I change the shipping name for one, the other one changes also. I need to have the printer shipping name different for each printer. How do I do this?

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1 REPLY 1

‎04-17-2025 06:56 AM

HP Recommended

@Wayne192179, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
Due to the shared account for printers, email, and the identical shipping address, the shipping name cannot be modified. If you have multiple printer models, you can differentiate them using the ink cartridge numbers. For identical printers, please refer to your account details for identification.

You may refer to this document - Instant Ink account management | HP® Support

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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