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06-25-2022 08:54 AM - last edited on 06-25-2022 01:01 PM by MayS
I have been using the HP Instant Ink service for several years, ever since I bought my current printer. Yesterday, I received a message criticising me for installing a shop bought cartridge. I have done no such thing. There has never been a shop bought cartridge in my printer, only ones provided by HP Instant Ink.
06-25-2022 09:49 PM
It is possible the printer is not properly reading the ink cartridge ID bits. I would suggest cleaning the cartridge and printer electrical contacts as shown in the document here.
If you need to order replacement Instant Ink cartridges the document here has information on contacting HP to get replacement Instant Ink cartridges. Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.
Alternately, you can click on the Virtual Assistant. When the assistant opens type "Where is my ink?" (w/o the quotes). The system will ask a few questions and then schedule your shipment.
I am not an employee of HP, I am a volunteer posting here on my own time.
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