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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-25-2022 08:54 AM - last edited on ‎06-25-2022 01:01 PM by Moderator

HP Recommended
Product: HP DeskJet 2630 All-in-One Printer

I have been using the HP Instant Ink service for several years, ever since I bought my current printer.  Yesterday, I received a message criticising me for installing a shop bought cartridge.  I have done no such thing.  There has never been a shop bought cartridge in my printer, only ones provided by HP Instant Ink.

2 REPLIES 2

‎06-25-2022 09:49 PM

HP Recommended

It is possible the printer is not properly reading the ink cartridge ID bits.  I would suggest cleaning the cartridge and printer electrical contacts as shown in the document here.

 

If you need to order replacement Instant Ink cartridges the document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

Instant Ink Support.png

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎06-27-2022 11:50 AM

HP Recommended

Thanks.  My printer is working now and so I will continue, hoping that I do not receive that message again.  I do not need to order more cartridges at the moment.

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