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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Brennain1
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Message 1 of 2
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Showing as offline in HP Instant ink

HP Recommended
Envy Photo 6234
macOS 10.15 Catalina

Hello, my printer is shown as being offline in HP instant ink. I am thinking this might stem from my changing my computer and so I might need to reinstall my printer. Am I on the right track and if so how do I go about doing this.

 

Thanks

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Brennain1, Welcome to the HP Support Community!

 

Reinstalling the printer driver is not required to resolve this issue. The issue is connectivity. 

 

Restart the wireless router, the printer, and the PC

Check if the printer is connected to the internet. The blue wireless light should be steady.

 

If the printer is not connected to a wireless network, 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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