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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Locked

‎04-12-2020 09:18 AM

HP Recommended
Product: MacBook Pro
Operating System: Mac OS X 10.8 Mountain Lion

I signed up for HP insta-ink but needed ink sooner than shipping date; so I purchased new ink; installed it and received error message incompatible ink cartridge.  I've checked it is the correct size; however, I believe I'm locked into the new HP insta-cart purchase and cannot use regular ink. How can I override this process?

1 person had the same question
1 REPLY 1

‎04-15-2020 12:01 PM

HP Recommended

Hi @shcoker16

Welcome to the HP Support Community. I'd be happy to assist you.

 

To assist you better, I'd like to know:

  • Which ink cartridge is defective?
  • What model printer are you using?
  • You may use non-instant ink cartridges when required. It will work.

Keep me posted.

KUMAR0307
I am an HP Employee

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