Site Reload Loop

[goborobo]

Several problems:

• I can't switch billing details from the country I left (and purchased the printer in) and the country I moved to - the form doesn't allow a change of country

• I can't delete my account from the country of origin and create a new account

• I can't change my instant ink plan

• The instantink page is locked in a reload loop on my laptop

• The same loop is happening on my mobile phone

• I have been dealing with this problem for months. When (and if) the loop ends, I get an error message: "Something went wrong..." etc. 

• I'm at the point of changing printers to resolve this

[sandytechy20]

@goborobo

Welcome to the HP support community.

If you move to another country/region, contact HP Support to make sure your Instant Ink service is not interrupted.

To contact HP Support, go to HP Instant Ink Support, click the link to change your location if necessary, and then select a support contact option (options differ by country/region)..

Refer this link for more information:- Click here

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[goborobo]

Thanks. Unfortunately the suggested solution did not work. I went through the wizard, and the same problem occurred. It appears that there is a jump from a Finnish server to a Dutch server. The loading message switches from Finnish to Dutch ("laden"). Then there is a loading loop followed by this error message:

Something went wrong. We apologize for the inconvenience. Please try again later.

[sandytechy20]

@goborobo

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.