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‎03-19-2020 08:10 PM

HP Recommended
Product: OfficeJet 6960
Operating System: Microsoft Windows 10 (64-bit)

I haven't gotten ink in like a year. My printouts are completely washed out, but my HP monitor says my ink levels are high. And when I checked my account, my last deliver went to Texas! I live in NY. Never been to TX in my life. I think someone's hacked my account. 

1 person had the same question
2 REPLIES 2

‎03-20-2020 08:23 AM

HP Recommended

Hi @Giselle_01

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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‎04-04-2020 11:09 AM

HP Recommended

Please cancel my subscription. This is not working out. 

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