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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
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Something wrong in account: won't let me in

HP Recommended
HP Envy 4520 all in one Printer
macOS 10.14 Mojave

I got a message from HP saying that "there is an issue with my account. I tried to sign in and it wouldn't allow me to based on my choice of products: HP Envy 4520 all in one printer. 

Later I got in through a back door. And I found only one thing wrong: it said I had "expired" on Chrome. I have moved from using Safari to Chrome this month. 

What does that have to do with shutting down my printing? Or does it? 

I can't talk to anyone. I don't know how to get my printer ( a few years old now) up and running. They do send me ink. But I can't print as of yesterday. I am puzzled and don't know what to try next? Buy a new printer? I hope not! 

HP Support Agent
HP Support Agent
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HP Recommended

@mfwalensa, Welcome to the HP Support Community!


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.

Keep me posted.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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