08-24-2019 02:52 PM
I got a message from HP saying that "there is an issue with my account. I tried to sign in and it wouldn't allow me to based on my choice of products: HP Envy 4520 all in one printer.
Later I got in through a back door. And I found only one thing wrong: it said I had "expired" on Chrome. I have moved from using Safari to Chrome this month.
What does that have to do with shutting down my printing? Or does it?
I can't talk to anyone. I don't know how to get my printer ( a few years old now) up and running. They do send me ink. But I can't print as of yesterday. I am puzzled and don't know what to try next? Buy a new printer? I hope not!
08-27-2019 01:00 PM
@mfwalensa, Welcome to the HP Support Community!
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Keep me posted.
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