Stampante ENVY5030 problemi con la connessione

[Raykov]

#Italiano

Salve a tutti. Ho una stampante multiuso ENVY 5030 da 5 anni e fino a 2 mesi funzionava tutto bene fino a che non ha cominciato ogni 3 x 2 di mostrare un messaggio " per stampare devi collegare la stampante alla rete e registrarla a instant ink". 

Collegando mi al mio profilo su Instant Ink mi da un avviso che la stampante ha le cartucce bloccate e bisogna fare pulizia, ma la stampante la trova e mi da anche il livello approssimativo del inchiostro. Provando a ripulire le testine dalla stampante, mi esce un messaggio che non e collegata a internet, ma sulla schermata di connessione della stampante e presente il nome della rete e lo stato e ON. Infatti provando a stampare tramite Wi-Fi la trovo, ma non parte nessun documento in stampa. Tramite l'App SMART HP, riesco a connettermi alla stampante ma solo per scansione documenti, quando tento di stampare mi dice che la stampante non e online. Non so piu cosa fare, non ce nessuna via di uscita? E come un gatto che si morde la coda.

Avete qualche suggerimento su come e cosa provare?

Grazie in anticipo a tutti!

#English ( Google Translator )

Hello everyone. I have an ENVY 5030 multipurpose printer for 5 years and up to 2 months everything worked fine until it started every 3 x 2 to show a message "to print you need to connect the printer to the network and register it to instant ink".

Connecting me to my Instant Ink profile gives me a warning that the printer has blocked cartridges and needs to be cleaned, but the printer finds it and also gives me the approximate ink level. Trying to clean the heads from the printer, I get a message that it is not connected to the internet, but on the printer connection screen there is the network name and the status is ON. In fact, trying to print via Wi-Fi I find it, but no document starts printing. Through the HP SMART App, I can connect to the printer but only to scan documents, when I try to print it tells me that the printer is not online. I don't know what to do anymore, is there no way out? It's like a cat chasing its own tail.

Do you have any suggestions on how and what to try?

Thanks in advance to everyone!

[MarcusC]

Hey @Raykov 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

[Betty0610]

@Raykov

Welcome to the HP Support Community.

Uninstall and reinstall the HP Smart App.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Raykov]

Hi, I re-installed the HPSMART App and solved one of the problems, now it recognizes it and does not disconnect, but it continues to give me problems with the cartridges. A message on the PC (HP Laptop 15) says that the cartridges are no longer usable, and on the printer display the message says to clean the cartridges, but the procedure does not start. I have printed about 20 pages with these cartridges as the level from which they are at 72-75%

[Betty0610]

That's good to hear. Do you've any other set of cartridges?

[Raykov]

No, they don't, they are the ones who sent me via Instant Ink. They don't send me others until the printer is ok (not recognizing the cartridges, the printer does not send a request for replacement). I wrote 2 times to SUPPORT and 2 times they told me to connect the printer, otherwise they won't send me cartridges. I know that I have to buy them, but it worries me, that they could be useless if this is not the problem and it is a Novecento printer that cannot recognize them. Thank you!

[Betty0610]

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!