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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP Office Jet Pro 9019

I factory reset my printer as it kept getting a blue screen error message. When the printer restarts it wants to print an alignment page however I get a message saying "cartridge cannot be used until printer is enrolled in HP instant ink". I cannot cancel the alignment page or get beyond it to login to my account. Please advise how I can get around this.

 

I have an Instant Ink account/ subscription 

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3 REPLIES 3
HP Recommended

Hi @CoolPac,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the error cartridge cannot be used until the printer is enrolled in HP instant ink".

 

To be able to answer you effectively, we need some information.

 

Were you enrolled in the instant ink program?

Is it currently active or were there any changes made, like canceled?

 

You are receiving this message “Cartridge cannot be used until printer is enrolled in HP Instant Ink” on your printer because you are trying to use HP Instant Ink cartridges in a printer that is not enrolled in the HP Instant Ink service.  HP Instant Ink cartridges ONLY work if you are currently enrolled in the HP Instant Ink service. 

 

To solve the issue please remove all HP Instant Ink cartridges from the printer.  All HP Instant Ink cartridges have the name printed on the label as shown below.

There are three types of cartridges:

  • Label does not say “Instant Ink” or “Instant Ink Ready” – these can be used in any compatible printer.
  • Label says “Instant Ink” – these can only be used in a printer that is currently enrolled in Instant Ink.
  • Label says “Instant Ink Ready”:
    • If these have ever been used in an enrolled printer, then they can only be used in an enrolled printer.
    • If these have never been used in an enrolled printer, then they can be used in any compatible printer.

You may refer to this article

 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
HP Recommended

Hi, I am enrolled on the instant ink program. I reset the printer to clear an error. I am still enrolled but cannot get beyond the ink message/ need to print an alignment page. I need to be able to get the printer to connect to my account to know I am enrolled but do not know how to do so.

HP Recommended

Hi @CoolPac,

 

Thanks for confirming.

 

To get this sorted, I would need a few details. 

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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