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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-27-2023 11:33 PM

HP Recommended
Product: HP DeskJet 2752e All-in-One Printer

I am inrolled in a plan that gave me a certain amount of months free and on my account it states that I do not owe money until August 11th  but I have been getting emails saying that my Instant Ink subscription is delinquent and I need to update my billing which I would have no problem with but my account shows that I owe nothing until August so I have no real idea what it is I owe and not only that but I realized that last month I got charged $3 for something called "Paper Add-on base charge" which I also have no idea what it is.

1 REPLY 1

‎05-30-2023 12:10 PM

HP Recommended

@Selena_Lagasse

 

Welcome to the HP support community.

 

I understand that you are having billing issues in the instant ink account, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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