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‎10-03-2019 06:58 AM

HP Recommended
Product: HP OfficeJet Pro 8710

I have followed all of the trouble shooting advice on the HP sites for Supply System Problem. Only the yellow cartridge is showing with a problem. I switched to a separate yellow cartridge, but it still does not work. The HP ink cartridge is not empty, but will not work. How can I get the yellow cartridge replaced by HP ink, and/or get my printer to work. I am a teacher and I need this printer for making supplies for my students. Help!!!!

2 people had the same question
1 REPLY 1

‎10-06-2019 03:14 AM

HP Recommended

Hi @TPC92

 

Welcome to the HP Support Community. 

 

 Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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