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‎04-26-2020 10:33 AM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

My printer doesn't print. Ink levels nearly full. Print Status Reports and Print Quality Reports come out nearly blank. Virtual Agent does not resolve my problem. Can't find any way to contact HP. I am enrolled in instant ink program. I have my new instant ink cartridges, but I am instructed not to install the new instant ink cartridges until the existing original HP cartridges are empty. The original cartridges, although not empty, do not work. Can I legally install the new instant ink cartridges?

 

1 REPLY 1

‎04-29-2020 04:23 AM

HP Recommended

Hi @JN_CANT_GET_SUP

Welcome to the HP Support Community. I'd be happy to assist you.

 

Kindly perform steps 10 and 13 from this document.

Try printing. If the print test report is completely blank, you may use the new Instant Ink cartridges and try printing to conclude if the issue is with the ink cartridges or the printer.

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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