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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎01-06-2023 01:27 PM

HP Recommended

Ive been paying since July but my instant ink account is suspended. The error said I needed to update my payment method. I have updated it twice, and verified my email address. I even received an email from HP thanking me for updating my payment method. However, I still can't print and my account still says "Suspended". The virtual assistant is useless

1 REPLY 1

‎01-09-2023 08:24 AM

HP Recommended

@FiercePierce

 

Welcome to the HP support community.

 

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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