Suspended instant ink account

[Tinarr]

Instant ink account suspended, updated my payment method 3 times now and still showing as suspended !! I need to print and it’s not doing anything. Everywhere I have looked is hopeless. How can I fix this. I have had emails thanking me for updating my payment method but still no luck. 

[Alden4]

Hi @Tinarr,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP DeskJet 2710e printer and the Instant Ink account suspension. I can offer some general steps you can try to resolve the issue:

• Check Payment Details: Make sure you have entered the correct payment information including the card number, expiration date, CVV, and billing address. Double-check for any typos or errors.
• Account Status: Log in to your HP Instant Ink account and check if there are any notifications or messages regarding the suspension. This might provide more information about why your account is still suspended even after updating the payment method.
• Printer Connection: Ensure that your printer is properly connected to the internet. Sometimes, issues with internet connectivity can prevent the printer from communicating with the Instant Ink service.
• Restart Printer: Try turning off your printer, unplugging it from the power source, waiting for a minute, and then plugging it back in. This can help refresh the printer's connection and settings.
• Refresh Online Account: Log in to your HP Instant Ink account online and see if there's an option to refresh or update your account status. Sometimes, this can trigger a re-evaluation of your payment information.
• Check Email Notifications: Review your email inbox associated with your HP Instant Ink account. There might be email notifications explaining the reason for the suspension or providing steps to rectify it.
• Billing Address: Ensure that the billing address on your HP Instant Ink account matches the one associated with your payment method. Mismatches can sometimes lead to issues.
• Payment Processing Time: After updating your payment method, it might take some time for the changes to be processed and reflected in your account status. Give it a little time before checking again.
• Clear Cache and Cookies: If you're accessing your account through a web browser, clearing your browser's cache and cookies might help resolve any display issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support