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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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I’m having the same issues. All of my photos are counted against my monthly prints and are not free. We’re you able to solve this? I called HP and they were no help at all. The rep kept reading off the same words used on the website, saying it needs to be connected (which it is), then saying that it’s a size issue (which I said it isn’t because they were printed on 4x6 photo paper)

 

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@PKG2,

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

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Today I wanted to remind the support agent on this issue because I‘m waiting for 12 days since the last contact.


It seems that they closed the ticket even though there was no solution. I can’t believe it!

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Hi @chord,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Hi @Jay_G24,
as in the subject said, it‘s the HP Tango X with an Instant Ink subscription.
Photos used to be free until November or December as it should be. Then suddenly the counter of the free photos stays at the same number, even though I‘m always printing from the same devices with the same app on the same paper.

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I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.  You should be contacted within 2-4 business days (this does not include weekends or holidays).  Response times may vary by region

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@chord,

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

HP Recommended

@chord,

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

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