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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎05-12-2025 03:49 PM

HP Recommended
Product: HP OfficeJet Pro 8135e All-in-One Printer
Operating System: Microsoft Windows 11

The first shipment of HP Instant ink had a bad magenta cartridge that won't communicate with the brand-new 8135e printer registered to that account.  I have tried all the virtual solutions to no avail.  My printer will not work without a working Instant Ink cartridge that communicates with my new printer, so I have been without a printer for 9 days now.  I can't reach a human being to simply say, i need a replacement magenta 923 cartridge.  I went to a local supplier of HP ink and bought a replacement, only to find that it won't work either, because i am enrolled in the HP Instant ink program.  How do you reach ANY HUMANS at HP?

Reply
1 REPLY 1

‎05-13-2025 10:56 AM

HP Recommended

@1TKK, Welcome to HP Support Community.   

 

Thank you for posting your query, I will be glad to help you.

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Private Messages - HP Support Community

 

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

 

Take care and have a great day ahead!

 

Best Regards,

Garp_Senchau
I am an HP Employee

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