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07-17-2022 12:30 PM - last edited on 07-17-2022 02:14 PM by MayS
This is the issue as described by HP: "Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved. Learn more about cleaning cartridges at support.hp.com. Visit the Help Center or contact HP Support for unresolved issues."
Their suggested solution does not work. I followed the instruction to the letter and repeatedly. It is likely that the cartridge was sent faulty. But there doesn't seem to be an obvious way of communicating this to HP. Is there a way to contact a person at HP who would be in a position to look into this? Is the only way out of this to simply end the Instant Ink contract? Thanks!
07-17-2022 01:42 PM
Welcome to the HP User Community.
Please ask for help from Instant Ink Support for issues with your subscription and, in particular anything to do with using your Instant Ink cartridges.
How to contact Instant Ink Support?
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / Contact Information
Contact Instant Ink Support from within your Instant Ink Account
NOTE: Document includes phone / contact information - near the top of the document
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
Not your home site? Click the Flag to change to your region.
Scroll down – look for contact number on the webpage.
Examples of the Terms of Service Contract for various regions
NOTE: Document includes contact information
Lots more information and ways to get help for Instant Ink
Start here: Get HP Instant Ink Support
- Your ink
- Your HP Instant Ink account
- Your printer connections
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