The HP suggested solution does not work - how to contact HP?

[Tihomir23]

This is the issue as described by HP: "Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved. Learn more about cleaning cartridges at support.hp.com. Visit the Help Center or contact HP Support for unresolved issues." 

Their suggested solution does not work. I followed the instruction to the letter and repeatedly. It is likely that the cartridge was sent faulty. But there doesn't seem to be an obvious way of communicating this to HP. Is there a way to contact a person at HP who would be in a position to look into this? Is the only way out of this to simply end the Instant Ink contract?  Thanks!

[Dragon-Fur]

@Tihomir23 

Welcome to the HP User Community.

Please ask for help from Instant Ink Support for issues with your subscription and, in particular anything to do with using your Instant Ink cartridges.

How to contact Instant Ink Support?

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Contact Instant Ink Support from within your Instant Ink Account

OR

NOTE:  Document includes phone / contact information - near the top of the document

 Instant Ink – Terms of Service - UK

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

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Examples of the Terms of Service Contract for various regions

NOTE:  Document includes contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots more information and ways to get help for Instant Ink

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

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