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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎11-13-2020 05:29 PM

HP Recommended
Product: Office Jet pro 8710

I have received emails about a needed firmware update or I will lose my Instant Ink account.

 

Re: Firmware update for Instant Ink

 

About a month ago, I spoke with a tech person, after being online/hold/helped for a very long time before work one morning. I went through the firmware steps again-with the tech. The printer doesn't respond as stated, the prompts on the menu are even different. Then the tech told me my printer was "offline", but did not know how to make it connect. He said that when my printer was online again, the firmware update would be handled. In checking my page, the account noted a replaced ink cartridge, so I know it's connected! I'm still getting email notes to update or lose my Instant Ink account tomorrow.  

 

I better NOT lose my account!  You can't even talk to a real human here! They make it SO difficult. Can anyone help me please?

1 person had the same question
2 REPLIES 2

‎11-16-2020 07:40 AM

HP Recommended

Hi @Julie788,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎11-17-2020 05:22 PM

HP Recommended

I have responded. I couldn't find the envelope/page you were referring to. Thank you for your help!

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