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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-12-2022 11:09 AM

HP Recommended
Product: HP ENVY Photo 6220 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Recently my black 303 cartridge in my HP ENVY PHOTO 6220 started displaying error messages: The indicated cartridges are not communicating correctly with the printer. If this problem persists, replace the cartridges.

I've followed the troubleshooting guides, cleaned the cartridge, rebooted the printer, but everytime I plug the black cartridge in, the message appears. The cartridge is quite old as I don't often print, so I fear it is deficient. How do I request a new black cartridge, knowing that I'm an Instant Ink customer ? I don't see the option anywhere and the virtual assistant/bot isn't helpful.

I need to print important documents so this is quite impacting. Should I cancel my subscription plan and buy a cartridge myself ?

Thanks in advance.

Cédric

1 REPLY 1

‎05-13-2022 01:15 AM

HP Recommended

I contacted HP Instant Ink Support on WhatsApp and they agreed to send me a replacement cartridge, so I hope the new one will work fine...

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