• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP OfficeJet Pro 9020 All-in-One Printer
Microsoft Windows 10 (64-bit)

Please help.  Have a 9020 Printer and purchased 962XL printer cartridges for it.  They cartridges worked for months, and are still filled with ink...but my yellow cartridge notes it is not communicating correctly with the printer.  It wont let me print at all - even in black.  I took the cartridge out last week and wiggled the area by the circuit board and it worked again, but now I have the same error and nothing I'm doing will fix it.  The printer seems to be useless because 1 of my 4 cartridges has some kind of communication issue - I am assuming there is something i can do here but not sure what.  I can't seem to find an HP support phone number to talk this over with someone either. 

 

Thanks in advance for the assistance.

1 REPLY 1
HP Recommended

Hi @kad153,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I appreciate the steps you have performed and have certainly done a good job., I see that it has not helped. 

 

If you have performed all the steps from this document and still having issues, either the cartridges are faulty or the printer needs to be checked. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.