cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
rrs77
New member
1 0 0 0
Message 1 of 2
101
Flag Post

The indicated cartridges are not intended for use in this printer - OfficeJet 3831

HP Recommended
HP OfficeJet 3831 K7V45B
Microsoft Windows 10 (64-bit)

Hello

 

I am using HP Instant Ink. I just changed the cartridges (both) and keep getting the message: 'The indicated cartridges are not intended for use in this printer'. Obviously this isn't the case as they came from HP. I have tried the hard reset and tried cleaning the contact points as advised. The printer is only a couple of months old.

 

Thanks

Ricky

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
17,825 17,802 1,440 1,413
Message 2 of 2
Flag Post
HP Recommended

@rrs77, Welcome to HP Support Community!

 

You can refer to this document for additional troubleshooting steps HP OfficeJet 3830, DeskJet 3830, 5730 Printers - 'Cartridge Problem' or 'Cartridges Missing' Error.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation