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rrs77
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The indicated cartridges are not intended for use in this printer - OfficeJet 3831

HP OfficeJet 3831 K7V45B
Microsoft Windows 10 (64-bit)

Hello

 

I am using HP Instant Ink. I just changed the cartridges (both) and keep getting the message: 'The indicated cartridges are not intended for use in this printer'. Obviously this isn't the case as they came from HP. I have tried the hard reset and tried cleaning the contact points as advised. The printer is only a couple of months old.

 

Thanks

Ricky

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The indicated cartridges are not intended for use in this printer - OfficeJet 3831

@rrs77, Welcome to HP Support Community!

 

You can refer to this document for additional troubleshooting steps HP OfficeJet 3830, DeskJet 3830, 5730 Printers - 'Cartridge Problem' or 'Cartridges Missing' Error.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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