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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Rayna06
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The ink is still (black and color) full but my pages keep printing blank.

HP Recommended
HP Deskjet 2600 all in one printer
Microsoft Windows 10 (32-bit)

HP deskjet 2600 all in one printer series. Both cartridges are still full, but all my pages are printed blank. I can't order new cartridges yet because I still have pages left
The HP smart app does not give any error and says everything is working normal

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Rayna06

Welcome to the HP Support Community. I understand the printer is printing blank pages. I'd be happy to assist you.

 

Try making a standalone copy in black and color to identify the defective ink cartridge. By this, we can conclude if this is a hardware or a driver issue.

 

Perform step 5 from this document and then try to print/copy to check if the issue persists.

 

If the issue persists, as the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,737
Message 2 of 2
Flag Post
HP Recommended

Hi @Rayna06

Welcome to the HP Support Community. I understand the printer is printing blank pages. I'd be happy to assist you.

 

Try making a standalone copy in black and color to identify the defective ink cartridge. By this, we can conclude if this is a hardware or a driver issue.

 

Perform step 5 from this document and then try to print/copy to check if the issue persists.

 

If the issue persists, as the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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