The instant ink cartridge sent to me is faulty.

[AG523]

The instant ink cartridge sent to me is faulty and will not print.  I have been trying to get this to work for some time and have followed all steps and cleaned the heads multiple times, but to no avail.

I have been going round in circles on the web site trying to find where to request a replacement, but keep coming back to the virtual assistant, which is not helping at all.

Nan

[Dragon-Fur]

@AG523 

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If you have not done so, please contact HP Instant Ink Support in your region.

Things that are Instant Ink 

If you have an Instant Ink subscription and need Ink,

Start here!

TKB article contributed by HP JessikaV

Open and Read   HP+ Plans: Ink and Toner

Article includes an explanation of the service.

Need more ink?  How to Order >>  Read Section: Timelines for cartridges delivery

And

Instant Ink Support Website

HP Instant Ink Support - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Scroll down > Click Check to see if your HP printer works with Instant Ink

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

Enrolled in Instant Ink? 

Check for Support contact options in your Instant Ink Account.

Of Interest… Be Informed!  Understand your Options and Responsibilities!

Section Check to see if your HP printer works with Instant Ink

FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.

The all-important Contract > Link is located below the FAQ section > READ Terms of Service Contract

NOTES: 

It is NOT necessary that you be enrolled to read the contract

Contract:  Open the main website > Change region / flag > scroll down just past the FAQ

Cancellation  >> READ the Terms of Service Contract.

The Terms of Service contract also provides contact information, usually in the very first section.

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

Example - Website Main Menu

and

HP Instant Ink - Promotions and Free Month Offers

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