10-01-2019 03:28 AM
Welcome to the HP Support Community.
Try these steps to upgrade or downgrade the plan -
1) Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.
2) In the My Account section of your HP Instant Ink account page, click Change Plan.
3) The My Plan section opens, showing your current plan and the other available plan options and fees. Select a new plan.
If you are upgrading your plan, select when you want the upgrade to take effect. Plan upgrades take effect immediately or at the start of the next billing cycle, depending on your selection. When you upgrade your account, your monthly rollover maximum also increases.
If you are downgrading your plan, your plan automatically changes on the first day of the next billing cycle. When you downgrade your account, your monthly rollover maximum decreases and any rollover pages in excess of your new maximum are forfeited.
4) Click Change Plan.
If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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