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‎07-06-2020 04:07 PM

HP Recommended
Product: Envy 5546

Hi everyone, today i bought a second hand printer hp envy 5546, number of product J6U67A, but i can't print with it, i don't know why because the cartridges are full level. 

There is a message "Cannot print. Visit www.hpinstantink.com for information" if is someone who can help me please leave me a message. Thanks

3 REPLIES 3

‎07-09-2020 03:20 AM

HP Recommended

@Envy55461, Welcome to the HP Support Community!

 

Is the printer enrolled in Instant Ink? If yes, check if the printer is connected to the internet.

If the printer is not enrolled in Instant Ink, turn off the web services.

Click here to know how to turn off web services on the printer. 

Make sure you are not using HP Instant Ink cartridges in the printer to print. You have to use regular HP ink cartridges.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎07-09-2020 03:55 AM - edited ‎07-09-2020 03:56 AM

HP Recommended

Thank you for help, now i'm enroled because i did not found another way to use the printer without enroled method, can you explain me how can do this, for example: i don't want to pay monthly for my printer i bought cartidgers from shop but they can't be used, the reason on display is metioned above in my previous post. Thanks 

 

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‎07-09-2020 04:28 AM

HP Recommended

@Envy55461

 

If you have already enrolled in Instant Ink and would like to cancel, refer to this document.  Once canceled, you will be able to print using the regular ink cartridges bought from the store.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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