The printer email will not come up to start

[SS01605]

I try to do the setup and when I need to find the printer email address nothing comes up 

[Raj_05]

Hi @SS01605,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you might be referring to the ePrint feature on HP printers, which allows you to print documents by sending them to your printer's unique email address. If you're having trouble finding the printer email address, here are some steps you can follow.

Check Printer Information:

• Look on your printer's control panel or display screen. Some printers display the email address directly on the screen.
• Check the user manual or documentation that came with your printer. The ePrint email address is often mentioned there.

Print a Information Page:

• Many HP printers allow you to print an information page that includes details about your printer, including the ePrint email address. This can usually be done from the printer's control panel.
• Refer to your printer's manual for instructions on printing an information page.

Connect to the Printer's Web Interface:

• Open a web browser and enter your printer's IP address in the address bar. The IP address is often found in the printer's settings or on the information page.
• Once connected to the printer's web interface, navigate to the ePrint settings or information section, where you should find the printer's email address.

Use HP Smart App:

• If you have the HP Smart app installed on your computer or mobile device, open it and select your printer.
• Look for an option like "Printer Information" or "Web Services," where you may find the printer's email address.

Reset ePrint Settings:

• If all else fails, you can try resetting the ePrint settings on your printer. Refer to your printer's manual for instructions on how to do this. After the reset, you may need to set up ePrint again, and the email address should be provided during the setup process.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support